No, you don’t need to be home. Your delivery will be left safely at your front door. If you have alternate instructions for your driver, you can add a note to your account and they will leave it wherever you request. We unfortunately can't provide replacements for theft, but we will always do our best to prevent this from happening.
If you live in a secured building we are unable to leave your order at the front door and suggest a neighbour could collect it on your behalf. Please let us know and we will be happy to work with you to find a resolution
We work hard to bring you fresh, high quality produce. With fresh fruit and vegetables, the odd thing can inevitably go wrong. We try to catch any problems before any produce is released however sometimes there may be an item that slips through this sytem If you have a problem, please let us know as soon as you can and we can replace the item or honor with a credit on your next order
If the error is from our end you will recieve a credit on your account
Credits may take 2-3 days to appear on your account after your order has been delivered. Please wait until then before contacting us, if your credit has not appeared.
Alternatively, if you prefer a refund to your credit card please let us know and we can arrange that instead. Refunds can take up to 3 business days to appear on your account.
Yes of course! We understand that your circumstance may change and as a result you may add or remove products from your recurring order by logging into your account. From there you can also pause you recurring delivery and even stop it entirely if you wish.
Any changes must be made prior to the 7:00pm cut off on the Monday prior to that weeks deliveries. Otherwise the change will take place for the following week.
You can also get in touch with us and we can assist with any modification, skips or cancellations that you require.
